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faq

1: When was Cixi Xiaochao Electric Appliance Co., Ltd. established, and what are the main products?
Our company was established in 2010. We specialize in the R&D and production of electrical appliances such as vacuum cleaners, desk lamps, USB fans, and heaters. Our products are mainly exported to markets including South Korea, Southeast Asia, the Middle East, Eastern Europe, and South America. 
2: Which regions are your products primarily sold to?
Our products are mainly for export, with key markets including South Korea, Southeast Asia, the Middle East, Eastern Europe, South America, and other countries and regions. We are well-versed in the market access regulations and consumer preferences of these areas.
3: Does your company support product customization? What aspects can be customized?
We provide comprehensive customization services, including exterior design, functional parameter adjustments, and packaging solutions. We can flexibly adapt to the standards and consumer preferences of different markets based on client requirements.
4: What international certifications does your company hold?
Our company is ISO9001 Quality Management System certified. Our core products have obtained CB, CE, and RoHS certifications. Additionally, we comply with the BSCI Business Social Compliance Initiative standards, ensuring product safety, environmental friendliness, and adherence to international norms.
5: How does your company ensure product quality?
We have a well-established R&D and production system and strictly implement ISO9001 quality management processes. From raw material procurement to production and delivery, we maintain full-process control to ensure stable and reliable product quality.
6: Does your company accept small-batch or trial orders?
We can flexibly arrange production based on client needs, supporting small-batch orders and trial orders. This helps clients test market response before committing to large-scale cooperation.
7: What is the typical production cycle for your company?
The production cycle depends on the product type and order volume. Standard orders are typically completed within 30–45 days. Customized products may require additional time, and specific details can be confirmed with our business team.
8: Does your company provide OEM/ODM services?
Yes, we have extensive experience in OEM/ODM cooperation. We offer one-stop services from product design and R&D to production, helping clients create differentiated products.
9: How does your company ensure compliance with overseas market access standards?
We continuously monitor regulatory changes in various markets. Certification requirements (such as CE, RoHS, etc.) are integrated into the product development phase to ensure compliance with the safety, environmental, and technical standards of target markets.
10: What measures does your company take in terms of corporate social responsibility?
We adhere to the BSCI Business Social Compliance Initiative standards, emphasizing employee rights, safe production, and environmental protection. We are committed to sustainable development and providing partners with a responsible supply chain.